Shipping & Returns
Shipping
All packages containing alcohol are shipped via FedEx Ground with Adult Signature Required. An adult over 21 years of age must be present to sign for the package – they CANNOT be left in a specified location without signature. Please keep this in mind when entering delivery address information.
FedEx will attempt delivery 3 times, after which the package will be returned to us at Glenora Wine Cellars. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by said customer.
Orders are generally processed & shipped within 2-3 business days after being received. We may occasionally hold orders due to extreme weather conditions in order to ensure quality of the delivered product.
Delivery times vary based on location; please allow for 5-10 business days. We do not have the ability to select specific dates, days or time of day for delivery. FedEx will provide a tracking number for the shipment via email.
Returns
Under New York state law, alcoholic beverages may not be returned once sold except in the case of defective bottles. Shipments where the provided address information is incorrect or incomplete and are returned to us as undeliverable will either be reshipped at the expense of the customer or refunded, minus applicable shipping & return fees.